Payment, Cancellation & Refund Policy

The prices shown on the site are starting points in United States dollars, per project, episode, session or package as indicated. The price for your work is confirmed in a written quote once scope, episode length and turnaround are agreed.

A quote is valid for the period stated in it. Work beyond the agreed scope is quoted separately before it proceeds.

Unless agreed otherwise, engagements are paid as follows.

• Deposit. A deposit, typically half of the quoted amount, is due before work begins and secures your place in the schedule.
• Balance. The remaining balance is due on completion, before final files are released.
• Ongoing shows. Recurring per-episode work may be billed per episode or monthly, as set out in your quote.

Single sessions and small fixed-fee items may be payable in full in advance.

The deposit reserves studio time and funds the opening work on your project. Because that time is committed as soon as a project starts, the deposit is non-refundable once work has begun.

Before any work begins, a deposit can be refunded in full. The non-refundable position applies only once production work has actually started.

You may cancel an engagement at any time by telling us in writing. What applies depends on how far the work has progressed.

• Before work begins. Any deposit is refunded in full.
• During the work. The deposit is retained, and any work completed beyond its value is invoiced up to the point of cancellation.
• After delivery. The full fee is due, as the work has been delivered.

On cancellation we hand over the work completed to that point. Rights in delivered audio transfer only once the amounts due for it are paid, as set out in the Intellectual Property and Content Rights policy.

Recording support and other scheduled sessions can be rescheduled with at least two business days' notice at no charge.

Sessions cancelled or moved with less notice may incur a fee of up to half the session rate, to cover the reserved time. We apply this reasonably and tell you before charging it.

Each production service includes a defined number of revision rounds, stated in your quote, so expectations are clear. We work through those rounds to reach a result you are happy with.

Dissatisfaction with a subjective creative choice, after the included revisions are used, is not grounds for a refund, since the work and studio time have been delivered. Additional revision rounds can be purchased.

In the rare case that we have to end an engagement, for example if source material cannot support a usable result, we tell you promptly and hand over any completed work. You pay only for work completed to that point, and any amount paid beyond that value is refunded.

Where a refund is due, it is issued to the original payment method within ten business days of the amount being agreed. We cannot refund to a different account or in cash, and how quickly it appears depends on your bank or card issuer.

Invoices are due by the date stated on them. Where an invoice is overdue, we may pause work until it is settled, and the timeline moves accordingly. We always tell you before pausing work for this reason.

We may update this policy as the studio's practice develops. The date at the top of the page records when the current version took effect, and the version in force when your quote is accepted governs your engagement.