Privacy Policy

Most of what we hold is information you provide yourself. Sending a booking or a message gives us your name, email address and phone number, along with details about your show and what you need.

• Enquiry details — name, email, phone, show name, cadence and start timing.
• Project material — recordings, notes and content you share for production.
• Messages — anything you send through the forms or by reply.

You provide this voluntarily. Please do not send confidential material through the forms before an engagement and a suitable agreement are in place.

This site runs on the Shopify platform, which records basic technical data when a page loads: pages viewed, approximate location from network address, referring page, browser and device type, and the time of the visit.

This keeps the site working and shows, in general terms, which pages are used. It is not used to identify you individually. What is stored in your browser is set out in the Cookie Policy.

Each piece of information serves at least one clear purpose.

• To respond to an enquiry or booking. We need your details to reply and quote.
• To deliver a project. Production requires your material and contact details.
• To keep records. Project and correspondence records help us support the work.
• To meet accounting duties. Invoiced work must be recorded.
• To keep the site secure. Technical logs help identify faults and abuse.

We do not build advertising profiles and do not add you to a marketing list without a clear opt-in you can withdraw at any time.

Recordings, scripts and other content you share for production are held only to carry out the work you asked for. We treat unreleased material as confidential and do not publish or share it outside what the project requires.

Ownership and licensing of the audio we produce are covered separately in the Intellectual Property and Content Rights policy.

Running the studio requires a few service providers, each receiving only what it needs.

• Website platform. Shopify hosts the site and processes form submissions.
• Email provider. Correspondence and quotes are sent through a commercial email service.
• Production and storage tools. Files are handled through professional audio and storage tools.
• Accounting software. Invoices and financial records are maintained there.

Some providers store data outside your state or country; where information moves internationally, we rely on the safeguards those providers commit to under their own terms.

Project records, including correspondence, are kept for three years after a project ends so we can support the work and answer later queries. Enquiries that do not become projects are kept for twelve months. Master audio files are kept for twelve months after delivery unless you ask us to remove them sooner or to retain them longer.

Where a project was invoiced, the financial record is kept for six years to meet accounting requirements.

Whatever your location, we apply the following as a matter of practice.

• Access — ask what we hold and receive a copy.
• Correction — ask us to fix information that is wrong.
• Deletion — ask us to erase information we no longer need to keep.
• Objection — ask us to stop a particular use.
• Withdraw consent — unsubscribe from optional messages at any time.

Requests are answered within thirty days. We may confirm your identity first, and may keep material where a legal or accounting duty requires it.

The site runs over an encrypted connection, and access to project material is limited to those delivering the work. Studio accounts use strong credentials and, where supported, multi-factor authentication.

No system is completely secure, and we do not claim otherwise. Please do not send passwords or payment card details through the forms.

This policy is reviewed whenever our practices change and at least once a year. The date at the top of the page records when the current version took effect and replaces earlier versions in full.